In order to solve the problem you have to check that the file is correctly placed in the same location as the other files (in the case of predefined scripts).
In case you still have problems you need to verify and let us know the exact error returned by the script.
As an ultimate solution, you can allow us temporary access to your FTP and one of our programmers will make the necessary settings for you, if this is possible (this does not imply any other costs).
Listed in: Setting and processing datafeed